Privacy Policy – Embroidize

Personal information you disclose to us

Summary: We collect the personal details you choose to share with us.

When you sign up for our services, show interest in our offerings, take part in site activities, or reach out to us directly, you may provide us with personal information. The type of data we gather depends on how you interact with our website and the features you use.

Personal Data You Share:

• Full name
• Email address
• Username
• Password
• Billing address
• Purchase history

Sensitive Data: We do not collect or process any sensitive personal information.

Non-Personal Information Collection:

We also collect certain types of information that do not directly identify you as an individual. This non-personally identifiable data is gathered automatically based on your interactions with our website and may be analyzed both individually and in aggregate.

For instance, we may track details such as the webpage you visited before arriving at our site, the page you visit next, your web browser type, and your Internet Protocol (IP) address.

A URL (Uniform Resource Locator) refers to the web address of a page or resource online. An IP address is a unique number assigned to your device whenever you access the internet. These identifiers help websites communicate with your device and are necessary for web browsing and online shopping.

This type of information helps us understand user behavior, improve website performance, and enhance your overall experience on our platform

Our main purpose in gathering personal information is to deliver a personalized and high-quality experience for visitors to Embroidize. We use the details you provide to process orders, communicate updates about purchases, share promotional offers, improve site functionality, and manage our internal systems more efficiently.

We collect certain types of technical and usage data during your interactions with our website. This includes IP addresses for system administration, demographic analysis, ad delivery, and reporting of non-personal information to our partners. Details we may gather include the referring URL, domain type (e.g., .com or .org), IP address, access date and time, number of visits or orders, browser and operating system details, server type, geographic data (such as country, state, or area code), site pages viewed, browser language, Java or cookie support, plug-ins, and any search terms entered on our platform.

When you place an order, we collect personally identifiable information such as your name, email address, billing and shipping addresses, phone number, selected products, payment details, order number, IP address, referring URL, and a password. This information is necessary to fulfill your order, provide order updates, and send promotional content. You will have the opportunity to review and update your information before finalizing your purchase, and these updates will be securely saved for future transactions.

For digital products and downloads, we collect personal details including your name, email, billing/shipping information, company name (if applicable), contact numbers, product selections, payment details, order reference, IP address, and login credentials. This data allows us to fulfill your order, manage royalty or license obligations, maintain site operations, and provide marketing communication. Downloadable content may include usage limitations and restrictions tied to specific devices or systems.

To help us improve our services, we may invite customers to complete voluntary surveys. These may be conducted internally or by a third party. While individual responses remain confidential, aggregate non-personal data may be shared with relevant partners. Participation is optional.

When you participate in giveaways, contests, or other promotions, we may request personal information such as your name, address, and email. This information is used to manage the promotion, notify winners, and—where legally required—publicly disclose winners. Participation implies consent to receive promotional content related to the contest. You may also be required to submit eligibility documentation to claim prizes.

We provide free newsletters and promotional emails to keep our customers informed about deals, offers, and news. If you no longer wish to receive such messages, you can unsubscribe by contacting us at support@embroidize.com Note that if you opt into receiving emails from third-party partners, those communications will be governed by their own privacy policies and opt-out mechanisms.

When you contact our customer service team—via phone, email, or contact forms—we may retain a record of the communication. This helps us track support issues and improve service quality. If third parties contact us regarding your use of our site, we may also retain that correspondence for reference.

We may display advertisements on our website tailored to user interests. This allows us to deliver relevant promotions based on your browsing behavior. Advertisers do not have access to your personal information. We may use aggregated, non-identifiable data to help advertisers target appropriate audiences. For example, we may include an advertisement in a marketing email to customers who have shown interest in a relevant product category.

We monitor how users navigate and interact with our site, including the pages viewed, ads clicked, products added to the cart, and completed purchases. This information is used to troubleshoot technical issues, optimize performance, and better understand customer preferences. Aggregated usage statistics may be shared with business partners or third parties.

We use cookies to improve your browsing experience and enable site functionality. Cookies help store preferences, track user sessions, and deliver relevant content. Third parties may also use cookies in association with our site for analytics or advertising purposes.

We do not sell, trade, or rent your personal data to third parties. However, we may share your information with trusted partners in the following situations:

• Service Providers:We work with third-party vendors who assist us with essential services such as payment processing, order delivery, and email communications.
• Legal Compliance: We may disclose information if required by law or if necessary to protect our legal rights or the safety of our users and business.

• SSL encryption for secure transactions
• Routine security audits and platform updates
• Restricted data access to authorized personnel only

• Access: Request a copy of your data
• Correction: Fix inaccurate information
• Deletion: Ask us to delete your data
• Opt-Out: Unsubscribe from promotional content

To exercise your rights, email us at support@embroidize.com.

Our website may feature links to external websites operated by third parties. We are not responsible for the content, policies, or privacy practices of these sites. We encourage you to review their privacy statements before providing any personal data.

We may revise this Privacy Policy periodically to reflect changes in our practices or for legal and operational reasons. Any updates will be posted on this page with a new "last updated" date. We recommend checking this page occasionally to stay informed on how we protect your data.

Email: support@embroidize.com